Due back in the UK on 22nd Jan and had hoped to use the test to return lft as the day 2 lft. All checked out ok when they inspected the forms before boarding for return flight. These seem to cost anywhere between 10-30e. British Airways | Executive Club - Chronomics £22 fit to return tests - Originally Posted by Jetstreamer Just to update with the issues I have with getting my test in time, I did get a reply from them after I used their contact form and my test was sent yesterday for delivery today (out for delivery with DPD). 21 days gone by and no more info on refunds. The company offers PCR tests and rapid antigen tests. Check out what 12,238 people have written so far, and share your own experience. Chronomics; Overview Reviews About. It will show yours and your wifes tests with different passenger locator booking reference numbers. This bundle includes: Test To Return (rapid antigen/lateral flow test) Day 2 back in the UK (PCR test) Passenger Locator Form number. Despite the system saying both have been shipped 5 days before my departure, one arrived only one day before the flight (imagine my stress, and frantically trying to get in touch with the non-existent support line - I never received a reply to the 4 forms I filled out online . With this option: Order before your outbound travel. As for the fit to fly return… how on earth can you genuinely check them when the result confirmation is text back instantly, within a nano second! Finally had a reply from Chronomics: Hi David, Apologies the team have gotten back to me at this time we are unable to assist further as the date for the day 2 has expired quite some time ago and now you are outside of your 10 day isolation. Don 't look at the confirmation email. These tests can be booked through the CTM booking portal or through any private, accredited testing supplier. This is the only way to request your refund and you must do it for each part of your order you wish to request a refund on. We are due to fly back to UK Friday so did our tests today. TUI store's are no longer be accepting sample Drop Off's - If you've purchased a Fit to Fly test as part of your TUI package - please click here and fill out the refund request form at the bottom of the page. If anyone received an email from customer.service@tui-chronomics.co.uk requesting bank details and/or being given an 02080162620 number, this is a scam, DO NOT RESPOND. paulaf, Arsey00 and Radiation Station . Sign In or Register to comment. You'll get your test kit 3 days before you travel. 2 Oct 2021, 10:04. It always starts with CHRO N or CHRO M, followed by a short series of . The test procedure is exactly the same as later flow tests at home. They even sent our day 2 out on day 4! I have proof of postage and proof they were signed for on arrival. I had to email their support email as the contact form doesn't have the appropriate options to select. Pocketing 1000s of pounds from customers and in return giving poor service. Chronomics refund. Trustpilot is a place for consumers to share their experiences about the businesses and services they use. Great experience. 2. You register the test with its own ID first on the ChronomicsRegister webiste on a mobile/tablet. After many emails backwards and forwards they advised me to complete a form in an effort to obtain a refund. Step -by step guide to . How you return your test depends on which test it is you're returning. One kit arrived late, the other one was never shipped! She quickly resolved the issue by me sending her the image and I received my result. For those who have taken advantage of the TUI subsidised Chronomics Return to UK tests a few things to consider after our experience yesterday. Not sure of an "Emergency" contact. The information below is for when an order has been cancelled via the Chronomics dashboard. Cancel Update. Do the testS as early as you can in the 72 hour window. 7 reviews. Save. submit comment. then click on day 2 tests. As I Cancel Update. When it comes to using a Coronavirus test provider you may also wish to understand additional information, such as whether the provider has additional accreditation. Barcodes didn't match causing a delay in us being able to return our tests by several hours; which when you only have a 72 hour window in which to do the test, return it and wait for the results, added significant pressure and stress. Report review. Not one part of the package came on time and their customer service line may as well be non-existent. Do I need to take my Rapid Antigen (Test to Return) kit on holiday with me? As a result, it has several iterations of test products to answer any needs that customers need. BUY NOW £15.99, PRIORITY POSTAGE INCLUDED. Please check our latest updates section for more information. Chronomics' bio-infrastructure - an engine to power the revolution At Chronomics, we're building the technology engine to power this revolution. BEWARE of Chronomics. ie Day 0. This is an update from Chronomics website. When it comes to using a Coronavirus test provider you may also wish to understand additional information, such as whether the provider has additional accreditation. Your test kits will arrive by the time you get home. With this option: Order before your outbound travel. Alas not. This will be referred to as your 'Test Booking Reference Number'. On 19th July we finally had a response from them saying "good news we can now process your refund" we filled out the required forms and sent the swabs back but as I feared we have heard nothing and have not received a refund. UK Government approved. Thursday would be the appropriate day for getting the test. Chronomics wont' refund or accept the test. 155 reviews. 1. Unvaccinated - Test to return Antigen test, Day 2 & Day 8 PCR £99 (until 11th February 2022) For more information . There are Day 2 PCR tests, Day 2 and Day 8 tests, a Day 2 antigen test and both Test to Release and Test to Return products too. Rapid Antigen tests don't need to be returned to us, as you'll be able to see the result for yourself within 15 minutes of taking the test. He said they too were unable to get hold of anyone at Chronomics - which is a major worry in itself!. | Read 8,141-8,160 Reviews out of 12,289 Re: TUI/chronomics day 2 Test. Today, I will be issuing Chronomics with a Letter Before Action. DON'T USE CHRONOMICS!!! It is impossible to speak to anyone over the phone and they do not respond to emails. A photo of the negative lateral flow test sent to them, produced an email response and PDF certificate within 5 minutes. Alert. Update - I got an email from Chronomics on day 5 of my isolation period saying that they had an issue and that my test had not shipped on time and if I wanted a refund I should have filled a form before 1pm (NB: the email was sent at 10.57am!). I contacted Chronomics through their contact form and received a response extremely quickly from Kimberley O. Your Test To Return kits will be sent the same day*. General warning about using chronomics testing kit for the return home test. Day 2 kit will be sent according to your arrival date back in the UK. They said we could only have the refund for the £22, when we returned the unused test. To be fair, I did manage to get hold of someone at TUI around 6pm last night (Mark - on the emergency holiday line +44 8456820199), and its fair to say they had been inundated with similar/same Chronomics complaints on the same theme & issue. Ordered 'fit to fly/return' tests and got delivered in U.K. before we left for hols. So lost the original cost and had to buy 2 new test kits. Don 't look at the confirmation email. Great instructions leaflet making it really easy to complete. Posts: 32. return flight to You must take a PCR test within the 2 days after you return home -you do not -isolate. No response. Re: Chronomics. Chronomics good for your lateral flow - you upload a photo at 9pm and get the result at 9.01pm (no human intevention their end). COVID-19 travel testing to/from the UK. I wrote an email/contact form to Chronomics over 2 weeks ago and still no response from them. DPD delivered next day on 16/09. Chronomics failed to deliver two test kit packages in full which meant we had to self isolate for a week over Christmas. what type do you need (a PCR or Rapid Antigen) We completed the fit to fly Antigen's, got our results and happily all were negative. Save. Gold standard accuracy, up to 99%*. Fill in the form on the next page as fully and accurately as possible. Navigate to 'Orders' to find the link. Had reason to contact Chronomics and was worried that would have to wait. Lateral flow (rapid antigen) test for Day 2. The emails said they would I did fill the form before the deadline thinking that's it. Fit to Fly (PCR) Day 2 (PCR) Test. Alert. This form will ask you about the PCR or Rapid Antigen (Lateral flow) tests you have booked to take when you return to the UK. If you were unable to cancel your order through the dashboard and filled out a refund form instead, please wait for one of our refund team to get back to you. You need to login to your chronomics account. Kickstart your health journey today with our pioneering epigenetic saliva testing kit. 62 helpful votes. Completed refund forms, informed Chronomics of situation but still received kits. PaulT-1905. I mean..with Chronomics, they are trusting you to be honest. submit comment. 1000 characters limit. Re: Chronomics - test to return home. I booked my test prior to completing the passenger locator form, and was given no UAN to enter as part of the TTR disclosure. Delivery was refused. Seems contact is via a web form. 2. Warning about chronomics test with TUI. Chronomics, she on you for disrupting and ruining so many peoples holidays. We have been notified that a fraudulent page/profile/account has been contacting our customers about their outstanding refunds. Unvaccinated test to return Antigen test £15. HELP! Ask for a refund? 05 Jan 2022 11 October 2021 at . 21 days gone by and no more info on refunds. British Airways | Executive Club - Chronomics £22 fit to return tests - Originally Posted by SkiSunday That's good to know, many thanks! Founded by scientists from the world's leading research universities, we have brought together an expert team across science, technology, business and operations to create our proprietary, plug . My Tests. My elderly parents booked a holiday with TUI and were due to depart on 18th June. How accurate are my test results from Chronomics and are they sufficient proof for travel? See all articles. Do you agree with Chronomics's 4-star rating? With this option: Order at least 5 days before your outbound travel. The total lack of communication continues now I have requested a refund for services paid for but not received - 2 weeks after making the request, still nil response. v1.0 If you have any issues, or you need help at any time, please contact us at support@chronomics.com This product is intended to detect SARS-CoV-2 antigen from individuals, clinical diagnosis on SARS- Re: Chronomics return to uk test. See all articles. They wouldn't let me complete the order unless I said I was outbound 19/09 or later. Before, you'd have to post your Chronomics day two test back via Royal Mail, so customers were . Save. Day 5 Test. Sep 8, 2021, 5:16 PM. Chronomics have emailed an apology and offered a refund. We're aware of the government announcement made on 5th January and we are reviewing our products to reflect these changes. Unvaccinated - Test to return Antigen test, Day 2 PCR £50. According to their website I can return unused kits so I sent 4 back and they have been signed as received on 22nd September. That means the earliest I might receive the test is Day 2 Monday. TUI COVID-19 Testing. Save. Dealing with Chronomics direct for refunds is a waste of energy and time, calls are never answered and web form submittals get ignored. Do some investigation into finding a local clinic on kefalonia who offer the LFT return to U.K. tests. Chronomics; Overview Reviews About. Have written as you can't contact them by phone and copied TUI. Despite Chronomics telling me (a) that their lab hadn't received the tests and (b) to purchase additional tests from an alternative supplier at my own expense, they refuse any form of refund. Save. All 3 tests were negative and we were able to upload photos of the results on 2 of them but the 3rd one wouldn't upload. then click on day 2 tests. There is no semblance of a customer support service, or any possibility of interfacing with a human being over the phone. I've since found it on another forum 0800 009 3833. Completed refund forms, informed Chronomics of situation but still received kits. I firmly believe they have no intention of responding and issuing a refund. Save. Tried to cancel order for tests. The tonsil swab is a pain but the results came back clear within 15 minutes. Trustpilot is a place for consumers to share their experiences about the businesses and services they use. A warning to others not to assume the same. Replies. They had pre ordered and paid £100 for their return covid tests. 189 helpful votes. A month or so after I tried to contact them I prodded the twitter team and asked for a refund the EUR30 we had to pay for the replacement test because Chronomics hadn't sent the antigen test. However David Dozie responded within an hour and resolved my issue. Chronomics £22 fit to return tests. I have made many attempts to resolve via Chronomics portal. what type do you need (a PCR or Rapid Antigen) Chronomics decided to dispatch the fit to fly and return tests regardless. Slight issue in that the dispatch date on the order is the day I'm due to arrive back in the UK which is a Saturday. Yes UK form This form must be completed within the 48 hours before you arrive in the UK. You got our tests to us when we were already drinking cold beers by the pool. Contact Us. We used it coming back from Gran Canaria. Quick and easy registration and downloadable certificates. . . Currently available to purchase: Fit to Fly antigen test £15. TUI Chronomics Fit to Fly Return.
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