Online services users also have a role to play to ensure that they are protected online. While we investigate, our officers may ask you to provide more details surrounding the incident to allow us to resolve your case as quickly and as efficiently as possible. Here's a list of some of the top trending technologies and APIs used by Citibank Thailand. Do not leave your computer or mobile phone unattended while you are still engaged in an online services session. Bangkok 10110, Thailand, https://www.citibank.co.th/en/footer/Privacy.htm?lid=THENCBGGNFOTLPRIVACY. from the Web. We have improved Citi Mobile Application to provide you with a mobile banking experience that is more personalized, tailored to you in every way, accessible anytime and easy to use. You are responsible for keeping your password confidential. The certificate should be issued to. It is not user friendly at all It should be easy when users would like to check statement but in this app, it shows the useless functions, Hi Aummy S., 
Check that Citi's website address changes from http:// to https:// and a security icon that looks like a lock or key appears at the bottom of the webpage when authentication and encryption is expected. 
Click log out when you have finished your online session. Please sort out this bug. 
Ensure that no one is watching you while you key in your password or any other sensitive information. Sukhumvit Rd., North Klongtoey, Wattana, We are truly sorry for your unpleasant experience. Do not share your password or make it accessible to others. Hi Kristian Benestad, Citi has strict standards of security and confidentiality to safeguard the confidentiality of customer information. Do not use a shared computer or device that cannot be trusted for online services such as an Internet Cafe computer. Consider the use of encryption technology to protect highly sensitive data. Citibank Thailand offers a wide range of banking products for your personal needs like commercial banking, corporate & investment banking and much more. Find your B2B customer within minutes using affordable, accurate contact data from Datanyze, Citibank Thailand headquarters are located in 399 Sukhumvit Rd, Interchange 21 Bldg (Asoke Intersection), Klongtoey Nua, Sub-District, Wattana District, Wattana, Phra Nakhon Si Ayutthaya, 10110, Thailand, Citibank Thailands main industries are: Banking, Finance, Citibank Thailand appears in search results as Citibank, Citibank N.A, Citibank Thailand Ltd, Get Free Access to Citibank Thailand Contacts Info. Ensure that your computer and mobile phone is free from any electronic, mechanical, data failure or corruption, computer viruses and bugs. Spyware can be used maliciously to gain access to your passwords, PINs, card numbers, and Internet browsing history. You should use encryption on data transmission to protect your wireless network. This will prevent unauthorized users from accessing and using your wireless connection. If you believe that your card number and/or ATM/credit card PIN may have been lost or stolen, or that someone has transferred or may transfer money from your account(s) or otherwise has operated your account(s) without your permission, you should notify Citi immediately by calling CitiPhone Banking Tel. Data privacy and security practices may vary based on your use, region, and age. Head Vice President, Data & Analytics of Campaign Analytics & Innovation, Vice President (Asset and Project Manager, Corporate Realty Services). Anti-virus software needs frequent updates to guard against new viruses. It usually claims to be able to improve your computer's performance. Make sure your computer and mobile phone has the most current anti-virus software. You should not use public or shared computers like those in Internet Cafes or even computers belonging to someone else for Internet services, you may be open to harmful or specific software programs housed within these computers, which could capture your personal information. You should set a password for your wireless point. Security incidents will be escalated to our technical support staff for evaluation. You should change your password regularly. Please email to citibankthailand@citi.com with your Full Name, Contact No. Under no circumstances will Citi ever send you an e-mail asking for your personal information. Be sure to update the firewall with security patches or newer versions on a regular basis. All data sent to and from Citi is "scrambled" and "reassembled" between Citi and your personal computer or mobile phone using 128-bit encryption, one of the highest levels of encryption commercially available. Take all steps to prevent discovery of your password and the unauthorized access of your account, which would include ensuring that no one is watching you while you key in your PIN. We recommend that you uninstall such software. Disable broadcasting to your network name (SSID - Service Set Identifier) to prevent casual surfers from detecting and connecting to your wireless network. Install a personal firewall to help prevent unauthorized access to your home computer and mobile phone. Check your accounts on a regular basis and contact Citi immediately at our 24-hour CitiPhone Banking Tel. We truly apologize for your unpleasant experience. Safety starts with understanding how developers collect and share your data. Make sure your computer and mobile phone's Operating System and browser software is updated with the latest security patches. Your password should be a combination of at least 6 alphabet and alphanumeric characters, without repeating any character more than once. Read and follow Citi's recommended online security tips to ensure the safeguarding of your personal information, computer, and mobile phone. Do not login to CitiOnline while such software is installed on your computer. Do not select the option auto-save on browsers for storing or retaining user name and password when logging into online services. Both operations throw error messages, although blocking the card possibly works (a new virtual card number is issued and it says that the card is blocked) . You can click on the lock icon at the bottom of the webpage to review the Secure Sockets Layer (SSL) certificate information. Your feedback is sincerely invaluable to better our services. Citibank, N.A. We truly apologize for your unpleasant experience. 
Your password should not be based on a User ID, personal telephone number, birthday, or other personal information. And after reinstalling the app, doing a factory reset on my phone the app says that it won't open because I have something called Magisk install, which I don't. Final resolution of any incident, though, will depend on the nature and complexity of the incident, as well as the details surrounding the case. You should not allow anyone to keep, use or tamper with your mobile phone, the number of which was registered with Citi to receive OTP. by replying to the e-mail) or including links to a fake website that tries to get you to disclose personal data or login. 
If any breach of security appears to have occurred, Citi will investigate it further. You should memorize your password and not record it anywhere including your mobile phone. spoofing, impostor, or phishing) e-mail is one that has been forged. This will enable us to contact you in a timely manner if we detect unusual transactions. I've enjoyed the app for a while, but now I can't access anything. It usually tricks you into providing sensitive personal information either on the spot (e.g. 
You should use a separate password for Citi's online services and for logging into other non-banking websites. In addition to breaking the most basic Android functionality - the back button is doesn't work at all. If you are using a Windows OS, ensure File & Print sharing is disabled while online. A fraudulent (a.k.a. 399 Interchange 21 Building, You should allow only registered machines for your wireless network. Replacing the card is not possible and Citibank forces you to call them while telling you to use the app. To ensure your online services sessions are secure, on both personal computer and mobile phone, Citi recommends that you follow these simple security tips. You are responsible for abiding to the Citi's terms & conditions for online services and obliged to read and agree to these prior to commencing online services. Your feedback is sincerely invaluable to better our services. Protecting our customers and providing a secure online banking experience is top priority at Citi. , Date & time of issue encountered, screenshot and incident details, indicating Citi Mobile App Feedback PI0522 as the subject in order to check this case immediately and get back to you as soon as possible. The developer provided this information and may update it over time. Citi will provide you an interim update of our investigations and the status of your case. If you suspect that there has been any unauthorized breach of your account(s) online, or that an online transaction has taken place that you did not initiate, you should notify Citi immediately by calling our 24-Hour CitiPhone banking Tel.1588 1588. They can also be used to scan files on your hard drive and slow down your computer by consuming system resources leading to system instability or a crash. I have a Google pixel 3A phone. Make sure you download the anti-virus updates as soon as you are notified that a download is available. You should NOT respond to such e-mail or reveal your PIN and/or password to anyone. Do not open e-mail attachments from strangers or install software or run programs of an unknown origin. 399 Sukhumvit Rd, Interchange 21 Bldg (Asoke Intersection), Klongtoey Nua, Sub-District, Wattana District, Wattana, Phra Nakhon Si Ayutthaya, 10110, Thailand. Regarding replacing a lost card, you must perform two operations, "block card permanently" and "replace card". Hi Adam P, You can learn more at www.citibank.co.th/citi-mobile. Regular audits are conducted internally to uphold these standards. Clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared computer. When there is no activity for 5 minutes, Citi will terminate customer's secured Citi Online session to help protect against unauthorized access. Update Citi when you change your contact details. 
Click here to see tips to safeguard yourself against Phishing. The update contains bug fixes and improvements for performance and security. If you have installed any software that claims to speed up your internet connection, or have additional third-party toolbars on your browsers, then you may be using software that has the ability to track your internet sessions. Spyware is a piece of software inserted in your computer that collects information about you and your Internet traffic. Do not just close your browser window. Update Citi immediately when you change your mobile phone number. You should NOT reveal your password to anyone even if they purport to be a staff member of Citi. It is stored in your PC (with/without your consent) when you download software, games, screensavers, etc. Do not disclose personal, financial or credit card information to little known or suspect websites.
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